This session will provide a deep dive into Lonza’s approach to establishing and sustaining a global MES support organization. The discussion will highlight how the company has approached structuring teams, harmonizing processes, and embracing a culture of continuous improvement to enhance operational efficiency and system reliability across multiple sites and time zones. In this session, you will learn how to:
- Organize teams across time zones to ensure seamless, round-the-clock MES support through a “follow-the-sun” model.
- Harmonize installation and configuration protocols (IQ/OQ) and foster collaboration through regular forums for problem-solving and knowledge-sharing.
- Train administrators to independently manage system upgrades and configurations, reducing reliance on external resources while improving adaptability.
- Create a culture of collaboration and shared responsibility, aligning budgets and engaging teams to enhance operational efficiency and innovation.
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